Number of claims is one of the indicators of monitoring the clients satisfaction regarding your offers and services on the eMAG Marketplace platform. Number of claims represents the percentage of the complaints received from the total units related to the finalized orders, during the reference period. Being a performance indicator, Number of claims is involved in the calculation of the main offer on the site. As a rule, the Number of claims value must not be more than 0.5 percent from the total number of orders, for the ongoing period (last month) or for the previous reference period (two months…
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