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Return service level – Recommendations

Return service level is one of the health indicators of the account, which monitors the return flow. It represents the percentage of returns finalized on time (24 hours after receipt), of all returns finalized in the reference period, and except the returns closed by incident. Along with the other performance indicators, Return service level is involved in the algorithm that determines the main offer on the site. The reference period for calculation of the Return service level indicator is: - The ongoing period between - 1 - 28/29/30/31 minus 1 day of the current month - The Previous reference period…

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