Return incident rate – Recommendations

Return incident rate is one of the performance indicators of the return flow, and is defined as the percentage of return requests closed with incident, out of the total return requests finalized in the last 30 days. Returns are marked with incident, when you do not resolve them within the deadline of 14 calendar days from their receipt. They affect your relationship with customers, as well as their buying experience. Return incident rate is included in the calculation algorithm of the main offer on the site. Therefore, it is important to complete each return on time. However, the return incident…

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