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How to calculate the Order Service level indicator

Orders service level is one of the indicators of the monitoring of the order flow and represents the percentage of orders completed within the assumed term (based on the handling time set at the product level and the work program declared on the platform) out of the total of the finalized orders, during the reference period. Orders paid through the Payment Order are excluded from the calculation of this indicator. Based on the registered values, Order service level can be included in one of the four value thresholds, as follows: Green – is considered to be the optimum status of…

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