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How to calculate the Claim incidents indicator

Claim incidents represent the number of claims closed with incident during the reference period. This indicator is used, in the algorithm which establish the main offer, in the website.   A claim is closed with incident when the answer for it has not been provided within the displayed time limit. If the last response filed for a claim is not yours, then that complaint will be marked as closed with incident. The reference period of calculation for the claim incidents indicator is: The ongoing period between 1st- 28th/29th/30th/31st of the last month The previous reference period between 1st- 28th/29th/30th/31st two…

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