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Order Service Level – Recommendations

Order service level represents the percentage of orders finalized within the assumed term (based on the handling time set at the product level and the work program declared on the platform) and the total of the finalized orders, during the reference period. Orders paid through Payment Order are excluded from the calculation of this indicator. As with the other performance indicators, Order service level is included in the calculation of the main offer on the website.   The reference period for calculating the Order service level indicator is as follows: - The ongoing period between 1st – 29th /29th /30th…

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