How to calculate the Return service level indicator

Return service level is one of the performance indicators indicators which monitors the return flow and represents the percentage of returns finalized on time (within 24 hours of receiving them), of all the finalized returns during the reference period. This indicator is used in the algorithm that determines the main offer. In the calculation of Return service level do not enter those returns closed with incident. The reference period for calculating the Return service level indicator is: -The ongoing period from 1 until 28/29/30/31 minus 1 day of the current month. - The Previous reference period from 1 until 28/29/30/31…

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