Product return rate

Product return rate is one of the performance indicators of the account and represents the percentage of the product quantities returned by customers, out of the total product quantity for all finalized orders, during the reference period. This indicator is used in the calculation algorithm of the main offer on the site and only takes into account the units which have been received and returned by the customer and not the orders refused by the customers.   The Product return rate is calculated at the end of each reference period: The ongoing period which is between 1-28 / 29/30/31 of…

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