Returns are represented by the products ordered by customers, but which, for different reasons, are returned to the seller. Return finalization rate represents the percentage of finalized or rejected returns, out of all returns received in the reference period. This indicator is used by the algorithm that determines the main offer in the site. And it does not include returns closed with incident, because they are not considered as finalized, returns with a maximum completion date, grater than the calculation date (for both the current month and the previous holiday period) and the returns canceled by you in in case…
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