Order incident rate is part of the order flow and represent the percentage of orders canceled with incident, due to the fact that they were not processed within the maximum finalization term established in the platform and the total of the orders displayed during the reference period. As a performance indicator, the Order incident Rate is used by the algorithm that determines the main offer on the site. Orders canceled with incident represent the orders which were not finalized within 7 days from the expiration of the term displayed on the platform. For an optimum status of the indicator, their percentage…
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