Number of claims represents the percentage of received claims from all units afferent to finalized orders in the reference period. Being a performance indicator, Number of claim is involved in the calculation algorithm of the main offer on the site. The Number of claims should not represent more than 0.5% of the total orders for the ongoing period (meaning the last month) and for the previous reference period (meaning two months ago). The reference period for calculating the Number of claims is classified into: - The ongoing period – covers the period 1st – 28th / 29th /30th /31st of…
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