Claim incidents represent the number of claims closed with incident during the reference period. This indicator is used, in the algorithm which establish the main offer, in the website. A claim is closed with incident when the answer for it has not been provided within the displayed time limit. If the last response filed for a claim is not yours, then that complaint will be marked as closed with incident. The reference period of calculation for the claim incidents indicator is: The ongoing period between 1st- 28th/29th/30th/31st of the last month The previous reference period between 1st- 28th/29th/30th/31st two…
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