Claim incidents – Recommendations

Claim incidents represents the number of claims with incidents in the reference period. This indicator is used by the algorithm that determines the main offer in the site.   A complaint is closed with incident when the answer for it has not been offered within the displayed time. If the last response filed for a clam is not yours, then that claim will be marked as closed with incident.   The reference period for calculating the Claim incidents indicator is: - The ongoing period between 1st – 28th/29th/30th/31st of the previous month - The previous reference period between -1st –…