Claim incidents represents the number of claims closed with incident in the reference period. This indicator is used in the algorithm that determines the main offer in the website. A claim is marked as closed with incident when the answer for it has not been offered within the displayed time. If the last response filed for a complaint is not yours, then that complaint will be marked as closed with incident. The reference period for calculating the Claim incidents indicator is: - The ongoing period between 1 – 28th / 29th 30th /31st of the previous month. - The…
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