Invoicing

Types of invoicing on the eMAG Marketplace platform

When you receive orders, you can quickly generate an invoice directly from the eMAG Marketplace platform. One of the main advantages of the invoicing service is that you no longer need to manually add invoices for each order processed on the platform.

Automatic Invoicing

To activate the invoicing service, go to My Account – Profile section and click on the Services tab.

In the new section opened, you need to press the Activate 3P service button to fill in all the necessary data.

• If you check the option for automatic invoicing during the configuration of the invoicing service, then invoices will be automatically generated directly from the platform.
• When an order is finalized, the corresponding invoice containing all the active products from the order will be automatically generated. By default, invoices are issued in the currency of the country in which the seller sells.
• When the customer requests changes to the billing details, you have the option to cancel the invoice to fill in all the necessary data.
• In case the customer wants to return items, an automatic return invoice will be issued containing the returned products. It is important to wait for the automatic invoicing for returns. You do not need to press the Reverse Invoice  button to avoid duplicating the return invoice.
• If only one of the items from the order is returned, an automatic return invoice containing the returned product will be issued.

Manual Invoicing

If you opt for manual invoicing when configuring the invoicing service, then you will manually issue an invoice for each finalized order on the platform. The same applies when canceling an order.

Manual issuance of an invoice:

• At Order level
  • Go to the Orders section and identify the desired order.
  • Click the Show details button in the last column.
  • Access the Upload Attachment button.

• • By accessing the Upload Attachment, you can select the desired document type for upload:
    • Invoice – if you want to upload the invoice related to the order, this option is set as default when using the upload button.
    • Warranty – if you want to upload the product warranty, you must select the Warranty attachment type from the available list. For orders with multiple products, you will first need to select the product for which the uploaded warranty will apply.
  • Check the order details and click the Upload button.
  • After issuing the invoice, it will be available in the customer’s account.

• In the Order Details page:
  • Go to the Orders section.
  • Click the Edit button in the Actions column.
  • Above the product details section, you will find the Upload Attachment button.
  • By accessing the Upload Attachment, you can select the desired document type for upload:
    • Invoice – if you want to upload the invoice related to the order, this option is set as default when using the upload button.
    • Warranty – if you want to upload the product warranty, you must select the Warranty attachment type from the available list. For orders with multiple products, you will first need to select the product for which the uploaded warranty will apply.
  • Check the order details and click the Upload button.
• After issuing the invoice, it will be available in the customer’s account.

Display of documents uploaded for an order

• All documents attached to an order will be listed in the attachments section of the Order Details.

• The Attachment Type and Product Identifier columns help you distinguish between product-level attachments (warranties) and order-level attachments (invoices).

⚠️ Important:

• You can upload only one warranty file per product.
• If you upload multiple files for the same product, the last uploaded file will automatically overwrite the previous one.

• The accepted format for documents uploaded through this functionality is PDF.

Generating a reverse (storno) invoice:

• Go to the Orders section.
• Click the Edit button in the Actions column.
• At the bottom of the page, you have the Reverse invoice button available.
• Keep in mind that you cannot partially cancel a manually issued invoice from the platform. If only one product is returned from the order, you need to reverse the invoice and issue a new invoice containing only the active products from the order.

💡 Tip: The faster the invoices are uploaded to the client account, the lower the chances of receiving complaints from them because they do not have the invoice in their account.